WooCommerce says the BizPrint print job was sent, but nothing printed

This page helps when you click Print on a WooCommerce order, see the message Print Manager: the print job for order #123 was sent successfully. (with your order number), and then nothing comes out of the printer. It is for store owners and staff who use the BizPrint plugin for WooCommerce, whose settings appear as Print Manager under the WooCommerce menu in WordPress.

To find out where the print stopped, check the job in the BizPrint dashboard.

Before you print the order again, check all of these, so you do not print it twice:

1. Look at the printer for the printout.
2. Check the status of the order’s print job in the BizPrint dashboard.
3. Wait for the station to finish anything it is still printing, whatever status the job shows.
4. Go to WooCommerce > Print Manager in WordPress.
5. Click the Support tab.
6. Check Queue Status in Print Job Queue.
7. Wait for any pending or processing jobs to finish.

Do not print an order again while its print job is still pending, connecting-to-printer or processing. Never place an order again, or take a payment again, to get a printout.

Find the order’s print job first

Symptom: You saw the sent successfully message, but you do not know whether the order reached BizPrint.

Cause: The message is shown in WordPress. Whether the order printed depends on BizPrint, the station and the printer, and the dashboard shows how far the job got.

Fix: Look for the job in the dashboard:

1. Sign in to the BizPrint dashboard.
2. Click Stations in the menu.
3. Click the station that prints to the printer you chose, in the My Stations list.
4. Click the printer in the Printers list. The Print Jobs page opens, newest first.
5. Find the order by its Order and Time Stamp columns.
6. Check its Status.

Then go to the entry on this page that matches what you found.

The order is not in the printer’s print jobs

Symptom: The order does not appear on the Print Jobs page of the printer you expected, even after a few minutes.

Cause: BizPrint did not receive or did not accept the request. Common reasons are a network problem between your store and BizPrint, keys that no longer match, or an account that has stopped printing (for example because of a print limit or an unpaid invoice).

Fix: Look for the reason:

1. Look for a banner at the top of the BizPrint dashboard. If it starts with PRINT SERVICE PAUSED: or says Account Payment Overdue or Service is Paused, see “PRINT SERVICE PAUSED” and other BizPrint account banners.
2. Go to WooCommerce > Print Manager in WordPress.
3. Open the Support tab.
4. Click View log in the Plugin box.
5. Look for an error from the time you printed.
6. Read WooCommerce print requests to BizPrint time out or fail to connect, if you see a cURL error.
7. Check the Printers box of the printer location: if it is empty, see A printer does not appear in BizPrint.

Replies from BizPrint that refuse a job are recorded only in the print log, which is off by default. To record your next print attempts:

1. Tick Save info logs next to Active in the Print box on the Support tab.
2. Click Save Changes.
3. Click View log in the Print box after your next print attempt.

Do not share log contents publicly.

If you cannot find the reason, contact BizPrint support before you print again.

The printer location has no printer selected

Symptom: The message appears, but no job shows in the dashboard for any printer.

Cause: The printer location you chose in the print window has no printer selected. The plugin has nowhere to send the job.

Fix: Select a printer in the location:

1. Go to WooCommerce > Print Manager in WordPress.
2. Open the Printers tab.
3. Click the name of the printer location in the Description column.
4. Select the printer in the Printers box.
5. Click Save Changes.
6. Do the checks at the top of this page.
7. Print the order again from the order screen, if it still has not printed.

A mapping add-on skipped the printer location for this order

Symptom: Some orders print to a printer location and others do not, even when you print them by hand and see the sent successfully message.

Cause: The printer location uses Product Mapping, Shipping Mapping, or Metadata Mapping (add-ons included with some plans) set to Custom. The location then prints only orders that match the products, categories, shipping zones and methods, or order details you chose. Orders that do not match are skipped, even when you print them by hand or send a Test print.

Fix: Check the mapping sections of the printer location:

1. Edit the printer location on the Printers tab.
2. Find the mapping sections.
3. Add the order’s products, categories, or shipping method to the location, or choose All, if the order should print there.
4. Click Save Changes.
5. Do the checks at the top of this page.
6. Print the order again from the order screen, if it still has not printed.

To learn more, see Print only some products at a WooCommerce printer location with BizPrint Product Mapping, Print by shipping method or zone at a WooCommerce printer location with BizPrint Shipping Mapping and Print by order details at a WooCommerce printer location with BizPrint Metadata Mapping.

The job is pending, archived, or failed

Symptom: The order is on the Print Jobs page, but its status is pending, connecting-to-printer, archived, or failed.

Cause: BizPrint accepted the job, but the station has not confirmed that it printed. A job’s status alone does not tell you whether paper came out, so do the checks at the top of this page before you print anything again. What happened depends on the status:

• pending, connecting-to-printer or archived: the station did not confirm the job. The computer or Android device may be off, asleep, offline, or still busy with earlier jobs, or the BizPrint app may not be running.
• failed: BizPrint could not confirm that the job printed, for example because the printer is off, out of paper, or was removed or renamed. On an Android station, the BizPrint Android app shows Failed and the reason next to the job under Jobs on its main screen.

Fix: For failed, check the printer first: power, paper, cables and any error light, then follow the entry about failed jobs in BizPrint print jobs are stuck, archived or not printing. For the other statuses, get the station back online:

1. Make sure the station’s computer or Android device is on and connected to the internet.
2. Make sure the BizPrint app is running and shows that it is connected.
3. Wait a few minutes.
4. Look at the printer again.

For the next steps, see BizPrint print jobs are stuck, archived or not printing.

The job shows done, but no paper came out

Symptom: The job’s status is done, but there is no printout.

Cause: done means the station reported that it handed the job to the printer. The job may have gone to a different printer than you expected, to the Save to PDF printer of the BizPrint desktop app, or the printer itself could not print (no paper, open cover, offline, or a paused queue on the computer).

Fix: Check where the job went and the printer itself:

1. Check which printer the job is listed under in the dashboard.
2. Edit the printer location in Print Manager.
3. Check the printer selected in the Printers box. Each printer is shown with its station’s name.
4. Look in the folder you chose for saved PDFs, if the job went to Save to PDF.
5. Check the printer for paper, errors, and a closed cover.
6. Check the printer’s queue on the computer, if the station is a computer.
7. Do the checks at the top of this page for this order and for your newest order. Test print prints your newest real order.
8. Send a test print from the printer location. See Send a test print from a BizPrint printer location in WooCommerce.

Reprint the job only after the checks at the top of this page show it really did not print. See Reprint a print job from the BizPrint dashboard.

Related pages

• BizPrint print jobs are stuck, archived or not printing
• WooCommerce print requests to BizPrint time out or fail to connect
• Reprint a print job from the BizPrint dashboard
• Print a WooCommerce order manually with BizPrint

Still stuck? Contact BizPrint support at https://getbizprint.com/support/.