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Test the webhook connection for a BizPrint application

This page shows you how to test the webhook connection for an application in the BizPrint dashboard. It is for merchants and developers whose store or app gets job status updates from BizPrint, with WooCommerce, Shopify or the Print API.

A webhook is a web address on your store or app. BizPrint sends a message to it when a print job changes status, for example when it finishes printing. The test sends one test message to the application’s Webhook URL and tells you whether your store or app answered.

Before you start

Section titled “Before you start”
  • The application must use the REST API. Applications on the Legacy API have no Webhook URL and no Webhook Info section.
  • The application needs a Webhook URL. See Manage applications in the BizPrint dashboard.
  • Your store or app must be online and able to receive messages from BizPrint.

Run the test

Section titled “Run the test”
  1. Sign in to the BizPrint dashboard.
  2. Click Applications in the menu.
  3. Click the application you want to test. On a phone, tap the tick or cross icon in its row.
  4. Find the Webhook Info section.
  5. Click Perform test connection.
  6. Wait for the result.

If the test works, the dashboard shows Successfully connected with webhook server.

If it fails, the dashboard shows a reason when it has one, then Error connection to webhook server. A red warning triangle also appears next to the application in the My Applications list and on the Applications tile of the Dashboard home page.

What to do when the test fails

Section titled “What to do when the test fails”
  1. Click Help? Troubleshoot and Fix Connection. A window opens with a short help video and a link to contact support.
  2. Check that the Webhook URL is the right address for your store or app. For WooCommerce, the right address is in the plugin’s Application tab under WooCommerce > Print Manager.
  3. Type the right address in the Webhook URL box, if it was wrong.
  4. Click Update next to Webhook URL.
  5. Check that your store or app is online and that BizPrint can connect to it.
  6. Click Perform test connection again.

If the test keeps failing, see BizPrint webhook test connection fails. If you are still stuck, contact BizPrint support.

Why a failing webhook matters

Section titled “Why a failing webhook matters”

When BizPrint cannot deliver a webhook after several tries, it stops sending job status updates to that application. It does not start again by itself. Updates start again only when you either change the Webhook URL or run a test that succeeds. So after you fix the problem, always run Perform test connection and check for the success message.

A stopped webhook does not stop printing. What you miss is the status updates in your store or app, so anything there that waits for a job’s status may not update.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.