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Send a test print from a BizPrint printer location in WooCommerce

This page shows you how to send a test print from a printer location in the BizPrint plugin for WooCommerce. It is for store owners who are setting up or changing a printer location for a desktop or Android station.

What a test print is

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A test print is a real print job. BizPrint takes your newest WooCommerce order, the one with the latest date, and sends it to every printer in the location. It uses the location’s saved template and settings. A test print still follows the location’s mapping rules from Product Mapping, Shipping Mapping or Metadata Mapping (add-ons included with some plans). If your newest order does not match the location’s rules, nothing prints there, and the test does not tell you whether the printer works. It is not a sample page with made-up data, so the printout shows a real customer’s details. If you want to look at the layout without printing, click View Sample instead. See Preview a BizPrint printout in WooCommerce with View Sample.

The test print uses the settings you last saved. If you changed a setting, click Save Changes first.

Before you start

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Check before you print

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Do not send a test print to a printer that is in use for real orders without telling your staff. A test print prints your newest order again, like any other order. Do these checks first, so a test does not repeat or mix with a real order that is still printing:

  1. Look at the paper at the printer for your newest order’s printout. If it already printed, the test prints it again.
  2. Check that the printer has paper, shows no error, and is not in the middle of a real order.
  3. Check the print job status of the latest jobs in the BizPrint dashboard. See View print jobs and their status in the BizPrint dashboard.
  4. Wait for the station to finish anything it is still printing, whatever status the job shows.
  5. Go to WooCommerce > Print Manager in WordPress.
  6. Click the Support tab.
  7. Check Queue Status in Print Job Queue.
  8. Wait for any pending or processing jobs to finish. See View and retry failed print jobs in WooCommerce with the BizPrint Print Job Queue.

Do not send a test while a job for that order is pending, connecting-to-printer or processing. Never place or re-create an order to get a test printout.

Send a test print

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  1. Do the checks in Check before you print.
  2. Go to WooCommerce > Print Manager in WordPress.
  3. Open the Printers tab.
  4. Click the name of the printer location in the Description column.
  5. Click Test print, under the Description box.
  6. Wait for the notice that says Test print initiated, view log for details.
  7. Look at the printer for the printout.

Check the result

Section titled “Check the result”

The notice only means the test was started. It does not prove that anything printed. To check:

  1. Look at the printer for the printout.
  2. Open the print jobs for that printer in the BizPrint dashboard. See View print jobs and their status in the BizPrint dashboard.

To review what the plugin did, see Turn on and read the BizPrint print log in WooCommerce.

If nothing printed, first check whether your newest order matches the location’s mapping rules. Then see WooCommerce says the BizPrint print job was sent, but nothing printed. Do not click Test print again and again. If a print request could not reach BizPrint, the plugin may keep it in the Print Job Queue and try again later, which can print extra copies. Before you try again, do every check in Check before you print again.

If the layout looks wrong, see Fix BizPrint printouts that are cut off, too long or the wrong size.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.