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Create a printer location in the BizPrint plugin for WooCommerce

This page shows you how to create a printer location in the BizPrint plugin for WooCommerce. It is for WooCommerce store owners and the people who set up printing for them, with printers connected to either the BizPrint desktop app or the BizPrint Android app.

What a printer location is

Section titled “What a printer location is”

A printer location is a set of print settings with a name, such as “Front counter” or “Kitchen”. It says which printers receive an order, which template they print, the paper size, the output format, and whether new orders print there automatically. You need at least one printer location before WooCommerce can print anything.

In WordPress, you find printer locations on the Printers tab of WooCommerce > Print Manager. Although the tab is called Printers, it lists your printer locations, not single printers. You can create as many as you need, for example one for receipts at the counter and one for tickets in the kitchen.

Before you start

Section titled “Before you start”

Create the printer location

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  1. Go to WooCommerce > Print Manager in WordPress.
  2. Open the Printers tab.
  3. Click Create your first printer location. If you already have a printer location, click Add new instead.
  4. Type a name for the printer location in Description, for example “Front counter”.
  5. Tick Enable next to Automatic Printing for Website Orders if new website orders should print here by themselves. You also need to turn on automatic printing for the whole store: see Turn on automatic order printing in the BizPrint plugin for WooCommerce.
  6. Click the printer you want in the Printers box. Each printer is listed as the station name, the printer name, and its status in brackets. To select more than one, hold down Ctrl (Command on a Mac) while you click.
  7. Choose a template in the Template list, for example Customer Receipt for customers or Order Receipt for the kitchen. See Choose a BizPrint template for WooCommerce printouts.
  8. Choose the paper size in Layout Size, in the Settings section: A4, Letter, or Custom for receipt and label paper. You must choose one before you can save. For a receipt printer, see Set up a BizPrint printer location in WooCommerce for 80 mm or 58 mm receipt paper.
  9. Click Save Changes.

WordPress shows “Location saved” and keeps the printer location open, so you can check your settings.

The Users box matters only if your store uses Jovvie Point of Sale. See Print Jovvie Point of Sale orders with BizPrint.

Send a test print

Section titled “Send a test print”

The Test print button appears once the printer location is saved and your store has at least one order. It sends your most recent order to every printer in this printer location. It is a real print job, so it shows in the BizPrint dashboard like any other. If the printer location uses Product Mapping, Shipping Mapping or Metadata Mapping (add-ons included with some plans), Test print still follows the location’s mapping rules, so an order that does not match those rules does not print there.

Because a test print prints your newest real order again, do these checks before every test print, including the first one, so you do not print an order twice:

  1. Click Save Changes if you changed anything. Test print does not save your changes, and these checks take you away from the printer location.
  2. Look at the paper at the printer for your newest order’s printout.
  3. Check that the printer has paper and shows no error.
  4. Check the status of the newest order’s print job in the BizPrint dashboard.
  5. Wait for the station to finish anything it is still printing, whatever status the job shows.
  6. Go to WooCommerce > Print Manager in WordPress.
  7. Click the Support tab.
  8. Check Queue Status in Print Job Queue. If a print request could not reach BizPrint, the plugin may keep it in the Print Job Queue and try again later.
  9. Wait for any pending or processing jobs to finish.

Do not send a test while a job for that order is pending, connecting-to-printer or processing. Then send the test:

  1. Click the Printers tab.
  2. Click the name of the printer location in the Description column.
  3. Click Test print. WordPress shows “Test print initiated, view log for details”.
  4. Look at the printer for the printout.

If nothing prints, do every check in this section again before you click Test print again. See Verify your first BizPrint printout from WooCommerce for a full checklist.

Avoid printing the same order twice

Section titled “Avoid printing the same order twice”

The plugin sends one print job to each printer in a printer location. If you put the same printer in several printer locations, an order prints once for each of those printer locations when it prints automatically, or when you choose several printer locations to print to. Put each printer in only one printer location, unless you really want several printouts, for example a receipt and a kitchen ticket on the same printer.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.