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View, download and pay your BizPrint invoices

This page shows you how to find, open, download and pay your BizPrint invoices in the BizPrint dashboard. It is for the person who looks after the BizPrint account and its bills, whatever your orders come from: WooCommerce, Shopify, or your own app.

Find your invoices

Section titled “Find your invoices”

Your invoices are at the top of the Print Analytics page.

  1. Sign in to the BizPrint dashboard.
  2. Click Print Analytics in the menu.
  3. Find the two invoice tables at the top of the page: Account History - Plan and Account History - Metered.

What the invoice tables show

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  • Account History - Plan lists the invoices for your plan itself. Its columns are Time Period, Plan, Term and Invoice. Term shows the plan’s billing term.
  • Account History - Metered lists the invoices for usage that is billed each month, such as per-print usage. Its columns are Time Period, Plan, Total Jobs and Invoice.

Each table shows five invoices at a time. Use Prev and Next under a table to see more. If you have no invoices of that kind, the table says No invoices yet.

The Invoice column shows what you can do with each invoice:

  • Pay appears on an invoice that is still due. The row is shaded light red.
  • View appears on an invoice that is not due, for example one that is already paid.
  • Download appears on every invoice that is ready.
  • Pending payment appears instead of the buttons when an invoice is not ready to open yet. Check again later.

To learn how your bill is put together, click Understanding My Bill next to a table. It opens an explanation on the BizPrint website in a new tab.

View or download an invoice

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  1. Find the invoice in Account History - Plan or Account History - Metered.
  2. Click View to open the invoice in a new browser tab.
  3. Click Download to save a PDF copy of the invoice.

Pay an invoice that is due

Section titled “Pay an invoice that is due”
  1. Find the invoice that shows Pay, in a row shaded light red.
  2. Click Pay. The invoice opens in a new browser tab, with a way to pay it.
  3. Follow the steps on that page to pay.
  4. Go back to the BizPrint dashboard.
  5. Reload the Print Analytics page.
  6. Check the invoice. When your payment is recorded, Pay changes to View.

If you are not sure whether a payment went through, do not pay again. Reload the Print Analytics page and check whether the invoice still shows Pay. If it still does and you think you have paid, contact BizPrint support before you try again.

Pay only on the invoice page that the dashboard opens. Never send your card details to anyone by email or chat, including BizPrint support. To change the card that BizPrint charges, see Update your payment card for BizPrint.

When a payment is overdue

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If an automatic payment fails, a red Account Payment Overdue banner appears at the top of the dashboard, and the My Plan tile on the Dashboard home page also says Account Payment Overdue. The banner explains that the service will pause at the end of the month if the charges are not paid, and lists each unpaid invoice:

  • Number of Outstanding Invoices for Payment shows how many invoices are unpaid.
  • View Details downloads a copy of that invoice.
  • Make Payment Now opens the invoice in a new browser tab so you can pay it.

While Development Mode is on, the dashboard shows the Development Mode banner instead, so the Account Payment Overdue banner does not appear. Your unpaid invoices are still listed on the Print Analytics page, where you can pay them.

If the invoices are still unpaid at the end of the month, BizPrint pauses your service and the dashboard shows Service is Paused. While the service is paused, Applications, Stations and Activity cannot be opened, but you can still open Print Analytics and pay your invoices there. A red warning triangle on the Print Analytics tile on the Dashboard home page takes you there.

When every overdue invoice is paid, BizPrint makes your service active again. You may then see a new invoice with the term Reactivation, for the rest of the current billing period. For more about the banners, see “PRINT SERVICE PAUSED” and other BizPrint account banners.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.