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Choose what happens to BizPrint print jobs when a station is offline

This page explains the Archive offline print jobs setting in the BizPrint dashboard, and how to turn it on or off. It is for merchants who manage printing, with the BizPrint desktop app or the BizPrint Android app, whatever your orders come from: WooCommerce, Shopify, or your own app.

What the setting does

Section titled “What the setting does”

When BizPrint sends a print job to a station, it waits for the station to confirm it. If the station does not confirm the job within about 2 minutes, usually because the station is offline, Archive offline print jobs decides what happens next:

  • On (the default). The job is marked archived. BizPrint does not send it again by itself. If the job is still needed, you reprint it by hand when the station is back online.
  • Off. The job stays pending. When the station reconnects, BizPrint sends all of its pending jobs again, and they print automatically. If the station was offline for a long time, that can be many jobs at once, including old ones.

The setting applies to every station in your account.

Archived means the station did not confirm the job in time. A job’s status alone does not tell you whether paper came out, so look at the printer and let the station finish anything it is still printing before you reprint an archived job. See View print jobs and their status in the BizPrint dashboard for every print job status.

Which option to choose

Section titled “Which option to choose”

Keep the setting on if:

  • You would rather choose by hand which missed jobs to print.
  • An old order printing late would cause problems, for example kitchen tickets for food that was already served.

Consider turning it off if:

  • Your station sometimes goes offline for a short time, and every order must print as soon as it is back.
  • Staff are ready for a batch of printouts when the station reconnects, and can check them for orders that were already handled.

Check before you turn it off

Section titled “Check before you turn it off”

Turning the setting off can print jobs again that you may already have on paper. When the station reconnects, every pending job is sent again, and a desktop station may already have received and printed some of them. Before you turn it off:

  1. Look at the printer to see which recent orders already printed.
  2. Check your print jobs in the dashboard (see View print jobs and their status in the BizPrint dashboard). Note any jobs that are pending, because they will be sent again when the station reconnects.
  3. Wait for each station to finish anything it is still printing, whatever status the job shows.
  4. Go to WooCommerce > Print Manager in WordPress, if your orders come from WooCommerce.
  5. Click the Support tab.
  6. Check Queue Status in Print Job Queue.
  7. Wait for any pending or processing jobs to finish.

Turning the setting off does not send jobs that are already archived. Reprint those by hand, after the same checks, if you still need them. See Reprint a print job from the BizPrint dashboard.

Never place or re-create an order, or take a payment again, to get a printout.

Turn the setting on or off

Section titled “Turn the setting on or off”
  1. Sign in to the BizPrint dashboard.
  2. Click Settings in the menu.
  3. Click the switch next to Archive offline print jobs to turn it on or off.
  4. Click Save.

The change is recorded in your Activity feed as “Archive offline print jobs enabled” or “Archive offline print jobs disabled”. See Use the Activity feed and pin printers in the BizPrint dashboard.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.