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Reset the BizPrint desktop app with Clear Settings

This page shows you how to reset the BizPrint desktop app with Clear Settings. It is for merchants and staff using the BizPrint desktop app on Windows, Mac or Linux, usually when the app is stuck or needs to be connected to a different station.

What Clear Settings does

Section titled “What Clear Settings does”

Clear Settings removes the station details the app has saved. The app then restarts, and because it no longer has a station, it must be connected again. Until you do that, this computer does not receive print jobs.

It does not delete your station, your printers, or your print jobs in the BizPrint dashboard. There is no confirmation question, so the reset starts as soon as you click it.

If you only want to connect to a different station, you can use Disconnect on the home screen instead. See Disconnect the BizPrint desktop app or switch to another station.

Before you start

Section titled “Before you start”
  • Make sure you can sign in to the BizPrint dashboard. If you plan to connect with keys instead of your account, find them on your station page first (see Connect the BizPrint desktop app to your station).
  • Wait until the printer has finished anything it is printing.
  • When a station reconnects, BizPrint can send it print jobs that are still pending, and they print automatically. This happens when Archive offline print jobs is off. Before you reset and reconnect, check the printer for printouts, check job statuses in the BizPrint dashboard, and do not reprint anything that is still pending. See Choose what happens to BizPrint print jobs when a station is offline.

Reset the app

Section titled “Reset the app”
  1. Find the BizPrint icon in the system tray (the menu bar on a Mac). It may be hidden behind an arrow on Windows.
  2. Open the icon’s menu.
  3. Click Clear Settings. The app restarts and its window opens on the login screen.

Connect the app again

Section titled “Connect the app again”
  1. Click Sign In with Account.
  2. Sign in with the BizSwoop account you use for the dashboard.
  3. Select your station in the My Stations list.
  4. Click Assign Station.
  5. Check that the home screen shows Successfully Connected.

You can also click Connect with Keys and enter your station’s keys. The full steps are in Connect the BizPrint desktop app to your station.

Check before you print again

Section titled “Check before you print again”

After it reconnects, the station may receive jobs that were waiting. Before you reprint anything:

  1. Look at the printer for paper and for printouts that already came out.
  2. Check the job’s status on the Print Jobs page in the dashboard.
  3. Let the station finish printing, whatever status the job shows.
  4. Go to WooCommerce > Print Manager in WordPress, if the order came from WooCommerce.
  5. Click the Support tab.
  6. Check Queue Status in Print Job Queue.
  7. Wait for any pending or processing jobs to finish.

Never place an order again or repeat a payment to get a print.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.