Reprint a print job from the BizPrint dashboard

This page shows you how to print a job again from the BizPrint dashboard, for example when a receipt jammed or a kitchen ticket was lost. It is for anyone who manages printing, whatever your orders come from: WooCommerce, Shopify, or your own app.

Caution

A lost per-product ticket from the Product Mapping for Print Manager add-on cannot be reprinted from the dashboard. See Print each product on its own ticket in WooCommerce with BizPrint Product Mapping and contact BizPrint support.

Check before you reprint

A reprint is a new copy on paper. Do these checks first, every time, so you do not print the same order twice:

1. Look at the printer. Make sure the job really did not print, and that the printer has paper and shows no error.
2. Check the job’s print job status on the Print Jobs page (see Find the print job). done means the station reported that it printed the job.
3. Do not reprint a job whose status is pending, connecting-to-printer or processing. BizPrint has not finished with it yet, and it can still print by itself. If the station is offline, connect it again and let it finish its work first. When a station reconnects, BizPrint can send it print jobs that are still pending, and they print automatically. This happens when Archive offline print jobs is off. See Choose what happens to BizPrint print jobs when a station is offline.
4. Wait for the station to finish anything it is still printing, whatever status the job shows.
5. Check for a retry that is still waiting, if the order came from WooCommerce. If a print request could not reach BizPrint, the plugin may keep it in the Print Job Queue and try again later. In WordPress, go to WooCommerce > Print Manager, open the Support tab, and look at Print Job Queue. If Queue Status shows jobs that are pending or processing, wait for them to finish before you reprint.

Never place or re-create an order, or take a payment again, to get a printout. Reprint the existing job instead.

Find the print job

1. Sign in to the BizPrint dashboard.
2. Click Stations in the menu.
3. Click the station that prints to the printer you want, in the My Stations list.
4. Click the printer in the Printers list. The Print Jobs page opens and shows that printer’s print jobs, newest first.
5. Choose All, Done, Failed, or Archived in Display jobs: to narrow the list.
6. Find the job by its Order and Time Stamp columns.
7. Check its Status.

Reprint one job

1. Do the checks in Check before you reprint.
2. Find the job on the Print Jobs page.
3. Click Print in its Action column.
4. Watch the Status column. It shows sending…, then reprinting… while BizPrint sends the job to the station. These are not saved statuses.
5. Check the printer for the printout.
6. Reload the Print Jobs page to see the job’s real status.

If the status changes to failed, do not click Print again straight away. Look at the printer first, because a job’s status alone does not tell you whether paper came out. Wait a minute, reload the Print Jobs page, then do every check in Check before you reprint again. If it still has not printed, try once more. If it fails again, contact BizPrint support.

Reprint several jobs at once

1. Do the checks in Check before you reprint for each job.
2. Tick the box next to each job you want to print again, on the Print Jobs page.
3. Click Print Selected.
4. Check the printer for each printout.
5. Reload the Print Jobs page to see each job’s real status.

What a reprint prints

• The same printer. The job goes to the printer it was first sent to. If that station is offline, the job waits or is archived, the same as a new job.
• The same copies and paper size. The number of copies and the paper size stay the same as the first time.
• The document, loaded again. The station loads the job’s document again when it reprints. For WooCommerce orders, that means the order as it is now: if the order or the printer location’s settings changed, the reprint shows the changes. If the order, or the printer location it was printed from, was deleted, the reprint cannot show the order. For Shopify orders and your own apps, what prints depends on the document that the store or app provides.
• Plan usage. Reprints do not count toward your plan’s print usage. For plan details, see BizPrint pricing.

If you use WooCommerce, you can also print an order again from the order screen in WordPress, to the printer locations you choose. Do the same checks first.

Related pages

• BizPrint glossary
• WooCommerce orders are not printing automatically with BizPrint
• Connect the BizPrint desktop app to your station