Choose what information prints on a BizPrint template in WooCommerce

This page shows you how to choose which order details appear on a printout, such as prices, customer details and the shipping method. It is for store owners and staff who use the BizPrint plugin for WooCommerce, and it applies to every station that prints WooCommerce orders.

You set these options on a printer location. Each location has one template, so a kitchen printer and a customer receipt printer can show different details for the same order.

Before you start

• Create a printer location and choose its template. See Create a printer location in the BizPrint plugin for WooCommerce and Choose a BizPrint template for WooCommerce printouts.
• The options on this page appear only for some templates. After you choose a template, the screen shows only the options for that template. An option that you do not see does not apply to it.

Change what prints

1. Go to WooCommerce > Print Manager in WordPress.
2. Open the Printers tab.
3. Click the name of the printer location in the Description column.
4. Find the Template box.
5. Check that the template you want is selected.
6. Tick or untick the options you want. The next section lists what each one does and which templates show it.
7. Click Save Changes.
8. Click View Sample to see how the printout looks. See Preview a BizPrint printout in WooCommerce with View Sample.

Saving does not print anything. New settings apply to the next printout from this location. If you print a print job again from the BizPrint dashboard, the printout also uses the location’s current settings, because the order is loaded again.

Before you print an order to check a change

To see a change on paper, you print a real order again, with a test print or a reprint. Do these checks first, so you do not print an order twice:

1. Look at the paper at the printer for the order’s printout. If it already printed, a test print or a reprint prints it again.
2. Check that the printer has paper, shows no error, and is not in the middle of a real order.
3. Check the print job status of the latest jobs in the BizPrint dashboard. See View print jobs and their status in the BizPrint dashboard.
4. Wait for the station to finish anything it is still printing, whatever status the job shows.
5. Go to WooCommerce > Print Manager in WordPress.
6. Click the Support tab.
7. Check Queue Status in Print Job Queue.
8. Wait for any pending or processing jobs to finish. See View and retry failed print jobs in WooCommerce with the BizPrint Print Job Queue.

Do not print while a job for that order is pending, connecting-to-printer or processing. Never place or re-create an order to get a printout.

See Send a test print from a BizPrint printer location in WooCommerce and Reprint a print job from the BizPrint dashboard.

The options

Option	What it does	Templates where it changes the printout
Include Order Cost	Prints the order total.	Customer Receipt, Customer Order Receipt, Dispatch Label, Invoice
Include Shipping Cost	Prints the shipping charge.	Customer Receipt, Customer Order Receipt, Dispatch Label, Invoice
Include Billing & Shipping Details	Prints the billing and shipping details.	Customer Order Receipt, Order Receipt
Include Customer Details	Prints the customer’s name, phone number and email address, when the order has them.	Customer Receipt
Include Shipping Method	Prints the shipping method the customer chose.	Customer Receipt, Customer Order Receipt, Order Receipt, Delivery Note, Dispatch Label, Invoice, Packing Slip

Some options are shown for a template but do not change what it prints:

• Delivery Note and Shipping Label show Include Order Cost, but their printouts do not change when you turn it on or off.
• Pick List shows Include Order Cost, Include Shipping Cost, Include Customer Details and Include Shipping Method, but its printout does not change when you turn them on or off.

Use View Sample to check a template, instead of relying on the options you see.

Some other things to know:

• Order Receipt has no price options. It is the template to use for kitchen and fulfillment tickets, because it never shows prices. See Print kitchen tickets for WooCommerce orders with BizPrint.
• Packing Slip shows only Include Shipping Method. Address Labels has no include options. It has Select Address Type instead, which is explained in Print shipping and address labels from WooCommerce with BizPrint.
• Output Format does not change these options. Where a template supports Plain Text, the options work the same way in HTML and in Plain Text. Android stations, which use the BizPrint Android app, print both formats. See Set up a WooCommerce printer location for an Android station with BizPrint.
• A turned-off option can still leave information on the printout. An option removes only what it describes. Other parts of the template, such as the order number and the items, always print.

Related pages

• Choose a BizPrint template for WooCommerce printouts
• Add your logo and store details to BizPrint printouts in WooCommerce
• Print kitchen tickets for WooCommerce orders with BizPrint
• Change page size, margins, orientation and fonts for BizPrint printouts

Need help? Contact BizPrint support at https://getbizprint.com/support/.