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Disconnect the BizPrint desktop app or switch to another station

This page shows you how to disconnect the BizPrint desktop app from its station and connect it again, for example to move the computer to a different station. It is for merchants and staff using the BizPrint desktop app on Windows, Mac or Linux. For the BizPrint Android app, see Keep the BizPrint Android app running so it can print.

What Disconnect does

Section titled “What Disconnect does”

While the app is disconnected, this computer does not receive print jobs from BizPrint. Your station and its printers stay in the BizPrint dashboard. Nothing is deleted.

If your order source keeps sending jobs to this station while it is disconnected, they wait or are archived, depending on your Archive offline print jobs setting. See Choose what happens to BizPrint print jobs when a station is offline.

Disconnect the app

Section titled “Disconnect the app”
  1. Start the BizPrint desktop app, if it is not running.
  2. Open the menu of the BizPrint icon in the system tray (the menu bar on a Mac).
  3. Choose Open Settings. The app’s home screen opens.
  4. Check that the home screen shows Successfully Connected.
  5. Click Disconnect. The app returns to the login screen.

Connect to a station again

Section titled “Connect to a station again”

You can connect to the same station or choose another one.

When a station reconnects, BizPrint can send it print jobs that are still pending, and they print automatically. This happens when Archive offline print jobs is off. Before you restart or reconnect, check the printer for printouts, check job statuses in the BizPrint dashboard, and do not reprint anything that is still pending. See Choose what happens to BizPrint print jobs when a station is offline.

  1. Click Sign In with Account on the login screen. A sign-in window opens.
  2. Sign in with the BizSwoop account you use for the BizPrint dashboard. The app shows your My Stations list.
  3. Select the station you want this computer to use.
  4. Click Assign Station.
  5. Check that the home screen shows Successfully Connected and the name of the station you chose.

If you cannot sign in with your account, click Connect with Keys instead. The steps are in Connect the BizPrint desktop app to your station.

If you choose a different station

Section titled “If you choose a different station”

Each station has its own printers in BizPrint, even when the computer and the printers stay the same. After you assign a different station, its printers are different printers in BizPrint, and your order source still sends jobs to the old station’s printers. If your orders come from WooCommerce, open every printer location and select the new station’s printers instead. For where to choose a printer location’s printers, see Create a printer location in the BizPrint plugin for WooCommerce. If you print with Shopify or your own app, select the new station’s printers there too.

Check before you print again

Section titled “Check before you print again”

When a station reconnects, it can receive jobs that were waiting for it. Before you reprint anything:

  1. Look at the printer for paper and for printouts that already came out.
  2. Check the job’s status on the Print Jobs page in the dashboard.
  3. Let the station finish printing, whatever status the job shows.
  4. Go to WooCommerce > Print Manager in WordPress, if the order came from WooCommerce.
  5. Click the Support tab.
  6. Check Queue Status in Print Job Queue.
  7. Wait for any pending or processing jobs to finish.

Never place an order again or repeat a payment to get a print.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.