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BizPrint printouts show % signs or a "Development Mode" watermark

This page helps when your receipts or tickets have every word starting with a % sign, show the heading DEVELOPMENT MODE ENABLED, or have a Development Mode watermark. It is for anyone who prints with the BizPrint desktop app, whatever your orders come from: WooCommerce, Shopify, or your own app.

These marks come from Development Mode, a setting in the BizPrint dashboard for testing. They are not caused by your printer, your template, or your store.

Some fixes end with a test print or with printing an order again. Before you print anything, check all of these, so you do not end up with an extra copy:

  1. Look at the printer for the printout.
  2. Check the order’s print job and its status in the dashboard.
  3. Wait for the station to finish anything it is still printing, whatever status the job shows.
  4. Go to WooCommerce > Print Manager in WordPress, if the order came from WooCommerce.
  5. Click the Support tab.
  6. Check Queue Status in Print Job Queue.
  7. Wait for any pending or processing jobs to finish.

Do not print an order again while its print job is still pending, connecting-to-printer or processing. Never place an order again or take a payment again to get a printout.

Every word on the printout starts with %

Section titled “Every word on the printout starts with %”

Symptom: The first letter of each word is replaced by a % sign, and the printout starts and ends with DEVELOPMENT MODE ENABLED and the line Each word will begin with %. The dashboard may show a banner that says Development Mode Active.

Cause: Development Mode is turned on for your account. While it is on, the desktop app marks every printout so test prints cannot be mistaken for real orders.

Fix: Turn off Development Mode:

  1. Sign in to the BizPrint dashboard.
  2. Click Settings in the menu. You can also click Settings in the Development Mode Active banner.
  3. Turn off Development Mode.
  4. Click Save.
  5. Do the checks at the top of this page.
  6. Print a new test to check that it looks normal. For WooCommerce, see Send a test print from a BizPrint printer location in WooCommerce.

PDF printouts have a “Development Mode” watermark

Section titled “PDF printouts have a “Development Mode” watermark”

Symptom: PDF printouts have a Development Mode watermark on each page, and a heading that says DEVELOPMENT MODE ENABLED.

Cause: Development Mode is turned on for your account. For PDF jobs, the desktop app adds a watermark instead of % signs.

Fix: Turn off Development Mode:

  1. Sign in to the BizPrint dashboard.
  2. Click Settings in the menu.
  3. Turn off Development Mode.
  4. Click Save.
  5. Do the checks at the top of this page.
  6. Print a new test to check that it looks normal. For WooCommerce, see Send a test print from a BizPrint printer location in WooCommerce.

A reprint still shows the % signs

Section titled “A reprint still shows the % signs”

Symptom: You turned off Development Mode, but reprinting an older job still prints % signs or the watermark.

Cause: Each print job keeps the Development Mode setting it was created with. A job created while Development Mode was on prints the same way every time it is reprinted. New jobs created after you turned the setting off print normally.

Fix: Print the order as a new job instead of reprinting the old one:

  1. Do all the checks at the top of this page, so you do not end up with an extra copy.
  2. Go to WooCommerce > Orders in WordPress, if it is a WooCommerce order.
  3. Click the order to open it.
  4. Click Print in the order actions panel.
  5. Untick the first location under Select Location(s) if you do not want it. It is ticked for you.
  6. Tick each other printer location you want.
  7. Click Print.

For more detail, see Print a WooCommerce order manually with BizPrint.

For other order sources, print the order again from the store or app that created it, if it has a print option. Do not place the order again.

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Still stuck? Contact BizPrint support at https://getbizprint.com/support/.