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Turn on and read the BizPrint print log in WooCommerce

This page shows you how to turn on, view, copy and clear the print log in the BizPrint plugin for WooCommerce. It is for store owners and administrators who want to find out what happened to an order that did not print, or who have been asked for the log by BizPrint support.

The print log keeps a record of print activity in your WordPress site. It is not a replacement for the Print Jobs page in the BizPrint dashboard, which shows the status of each print job. Check the dashboard first.

Turn on the print log

Section titled “Turn on the print log”

The print log is off until you turn it on. It records only activity from the time you turn it on.

  1. Go to WooCommerce > Print Manager in WordPress.
  2. Click the Support tab.
  3. Find the Print box.
  4. Tick Save info logs next to Active.
  5. Click Save Changes.
  6. Follow the checks in Check before you print again.
  7. Repeat the action that did not work, for example by printing the order again from its order screen.

To stop recording, untick Save info logs and click Save Changes.

View the log

Section titled “View the log”
  1. Go to WooCommerce > Print Manager.
  2. Click the Support tab.
  3. Find Log file content in the Print box.
  4. Click View log. The log opens in a new browser tab.

If the log has nothing in it, the button reads Log is empty and you cannot click it.

Copy the log

Section titled “Copy the log”

Copy the log only to send it to BizPrint support, and only when support asks for it. Read Share the log safely before you paste it.

  1. Click Copy log in the Print box. The button appears only if your browser allows copying.
  2. Wait for the message “Copied successfully!”.
  3. Paste the text into your message to BizPrint support.
  4. Read through the pasted text and remove any keys, passwords or customer details before you send the message.

Clear the log

Section titled “Clear the log”

The log grows over time. The Log file line shows its size.

  1. Find Log file in the Print box.
  2. Click Clear log file. The page saves, and the log is emptied.

The button is grayed out when the log is already empty.

Share the log safely

Section titled “Share the log safely”
  • Send the log only to BizPrint support, through the BizPrint support page, and only when support asks for it.
  • Do not post it in a public forum, a social media group or a public chat.
  • Before you send it, read through it and make sure it contains no keys, passwords or customer details you do not want to share.
  • Never share your Secret Key with anyone.

Plugin log

Section titled “Plugin log”

The Support tab also has a Plugin box with its own Log file content, View log, Copy log and Clear log file buttons. It works the same way. It is always on and has no switch. Support may ask you for it too.

Check before you print again

Section titled “Check before you print again”

If you repeat an action to fill the log, make sure you do not print the order twice:

  1. Look at the printer for paper and for printouts that already came out.
  2. Check the job’s status on the Print Jobs page in the dashboard.
  3. Let the station finish printing, whatever status the job shows.
  4. Go to WooCommerce > Print Manager in WordPress.
  5. Click the Support tab.
  6. Check Queue Status in Print Job Queue.
  7. Wait for any pending or processing jobs to finish.

Never place an order again or repeat a payment to get a print.

Section titled “Related pages”

Need help? Contact BizPrint support at https://getbizprint.com/support/.