View print jobs and their status in the BizPrint dashboard

This page shows you how to see the print jobs sent to each printer in the BizPrint dashboard, and what their statuses mean. It is for anyone who manages printing, with the BizPrint desktop app or the BizPrint Android app, whatever your orders come from: WooCommerce, Shopify, or your own app.

Open a printer’s print jobs

The dashboard lists print jobs by printer.

Sign in to the BizPrint dashboard.
Click Stations in the menu.
Click the station in the My Stations list.
Click the printer in the Printers list. The Print Jobs page opens.

The newest jobs are at the top, 10 to a page. Use the page numbers at the bottom to see older jobs. If the printer has no jobs yet, the page says “There are no printed jobs yet”.

To open a printer’s jobs more quickly next time, pin it. See Use the Activity feed and pin printers in the BizPrint dashboard.

Read the job list

Each row is one print job. The columns are:

URL: the address of the document the station prints.
View: a link that opens the document in a new tab.
Application: the application that sent the job, such as your store.
Order: the job’s description, usually the order number.
Time Stamp: when the job was created.
Status: the job’s print job status.
Action: a Print button that prints the job again, on the printer the job was first sent to. Before you use it, do the checks in A status is not proof of paper and read Reprint a print job from the BizPrint dashboard.

Filter the list

Choose an option in Display jobs: at the top of the list:

All: every job, whatever its status.
Done: only jobs with the status done.
Failed: only jobs with the status failed.
Archived: only jobs with the status archived.

There is no filter for the other statuses. Choose All to see them.

What each status means

A status shows where the job is in the printing process. The station reports some statuses, and BizPrint sets others when a station does not confirm a job in time.

pending: waiting for the station. A job becomes pending before it is sent, or when the station did not confirm it in time and Archive offline print jobs is turned off. A desktop station may already have received a pending job and still print it. Pending jobs are sent again when the station reconnects.
connecting-to-printer: sent to the station, which has not confirmed it yet.
processing: the station reported that it started printing the job.
done: the station reported that it printed the job.
failed: BizPrint could not confirm that the job printed, for example because the station reported a problem with the printer.
archived: the station did not confirm the job in time, usually because it was offline. Archived jobs are not sent again automatically. Check the printer before you print an archived job again.

While you reprint a job, its status shows sending… and then reprinting… for a moment. These are not saved statuses. Reload the page to see the job’s real status.

Whether a job that was not confirmed in time becomes archived or stays pending depends on the Archive offline print jobs setting. See Choose what happens to BizPrint print jobs when a station is offline.

A status is not proof of paper

The status is what BizPrint knows about the job, not what is on paper. A job can show done while the printout is torn off or lost, so a status alone does not tell you whether paper came out. Before you print anything again:

Look at the printer. Make sure the job really did not print, and that the printer has paper and shows no error.
Reload this Print Jobs page, so you see the latest status.
Check the job’s status.
Wait for the station to finish anything it is still printing, whatever status the job shows.
Go to WooCommerce > Print Manager in WordPress, if the order came from WooCommerce.
Click the Support tab.
Check Queue Status in Print Job Queue.
Wait for any pending or processing jobs to finish.

Never place or re-create an order, or take a payment again, to get a printout.

Need help? Contact BizPrint support at https://getbizprint.com/support/.