BizPrint print jobs are stuck, archived or not printing

This page helps when a print job reaches the BizPrint dashboard but does not print, or shows a print job status such as pending, connecting-to-printer, archived or failed. It is for anyone who manages printing, with the BizPrint desktop app or the BizPrint Android app, whatever your orders come from: WooCommerce, Shopify, or your own app.

To see a job’s status:

1. Sign in to the dashboard.
2. Click Stations in the menu.
3. Click the station.
4. Click the printer.

The Print Jobs page lists that printer’s jobs, newest first.

Before you reprint anything or print an order again, check all of these, so you do not print it twice:

1. Look at the printer for the printout.
2. Check the job’s Status on the Print Jobs page.
3. Wait for the station to finish anything it is still printing, whatever status the job shows.
4. Go to WooCommerce > Print Manager in WordPress, if the order came from WooCommerce.
5. Click the Support tab.
6. Check Queue Status in Print Job Queue.
7. Wait for any pending or processing jobs to finish.

Do not reprint a job while it is still pending, connecting-to-printer or processing. Never place an order again or take a payment again to get a printout.

The station has no printers

Symptom: The station’s page in the dashboard shows There are no active printers connected to this station yet, and you have nowhere to send jobs.

Cause: No BizPrint app has connected with this station’s keys yet, or the app connected but had no printers to report. The desktop app reports the printers installed on the computer. The Android app reports only the printers you add or set up in the app.

Fix: Connect the app to the station, then add a printer:

1. Open the BizPrint app on the computer or Android device that should print.
2. Check that it shows it is connected to this station.
3. Connect it to the station if it is not connected. See Connect the BizPrint desktop app to your station or Install and connect the BizPrint Android app to your station.
4. Add a printer. On a computer, see Add a printer to the BizPrint desktop app. On Android, see Add a printer to the BizPrint Android app.
5. Open the station’s page in the dashboard again.
6. Check the Printers list.

If the list is still empty, see A printer does not appear in BizPrint.

The job stays on connecting-to-printer

Symptom: A new job shows connecting-to-printer and nothing has printed yet.

Cause: BizPrint sent the job to the station, and the station has not confirmed it yet. This is normal for a short time. If the station does not confirm the job within about 2 minutes, BizPrint changes the status to archived or pending, depending on your Archive offline print jobs setting.

Fix: Give the station time to answer:

1. Wait a few minutes.
2. Look at the printer.
3. Check the job’s status again.
4. Follow the matching entry on this page if the job moves to archived or pending.
5. Contact BizPrint support if jobs often stay on connecting-to-printer while the station is online.

The job is archived

Symptom: The job shows archived, and nothing came out of the printer.

Cause: The station did not confirm the job in time, usually because the computer or Android device was off, asleep, offline, or the BizPrint app was not running. Archive offline print jobs is turned on (it is on unless you changed it), so BizPrint archived the job. Archived jobs are not sent again automatically.

Fix: Get the station back online, then reprint only what is missing:

1. Make sure the computer or Android device is on and connected to the internet.
2. Make sure the BizPrint app is running and shows that it is connected.
3. Wait a few minutes for the station to finish anything it is still printing.
4. Look at the printer.
5. Do the checks at the top of this page for each archived job.
6. Reprint the job from the BizPrint dashboard, if it still has not printed. See Reprint a print job from the BizPrint dashboard.

To keep the station from going offline, see Keep the BizPrint Android app running so it can print or Start the BizPrint desktop app automatically when your computer starts. To learn how the setting works, see Choose what happens to BizPrint print jobs when a station is offline.

The job stays pending

Symptom: The job shows pending for a long time, and nothing has printed.

Cause: One of these:

• The station did not confirm the job in time, and Archive offline print jobs is turned off. The job waits for the station.
• Printing is paused on your account, for example because of an unpaid invoice. Jobs are not sent to stations while printing is paused.

Fix: Check your account first, then the station. When a station reconnects, BizPrint can send it print jobs that are still pending, and they print automatically. This happens when Archive offline print jobs is off. Before you restart or reconnect, check the printer for printouts, check job statuses in the BizPrint dashboard, and do not reprint anything that is still pending. See Choose what happens to BizPrint print jobs when a station is offline.

1. Look at the top of the dashboard for a banner such as PRINT SERVICE PAUSED:, Account Payment Overdue or Service is Paused.
2. Follow “PRINT SERVICE PAUSED” and other BizPrint account banners if you see one.
3. Turn on the computer or Android device, if there is no banner.
4. Connect it to the internet.
5. Open the BizPrint app.
6. Check that the app shows it is connected.
7. Wait for the station to print the pending jobs.
8. Look at the printer.

With Archive offline print jobs turned off, BizPrint sends every pending job to the station when it reconnects, so they print by themselves, possibly many at once. Do not reprint pending jobs.

The job failed

Symptom: The job shows failed. The desktop app may also show a notification like Print Job for … order failed to print.

Cause: BizPrint could not confirm that the job printed. Common reasons:

• The printer is off, out of paper, jammed, or disconnected from the computer or network.
• The printer was removed or renamed on the computer after BizPrint first saw it.
• On the BizPrint Android app, the app could not reach the printer or could not print the document. The app shows Failed and the reason next to the job under Jobs on its main screen. See Fix common problems with the BizPrint Android app.
• The station could not download the document, for example because the computer could not reach your store at that moment.

Fix: Fix the cause, then reprint:

1. Check the printer: power, paper, cables, and any error light.
2. Print a test page from the computer’s own printer settings, if the station is a computer.
3. Print the app’s test page, if the station is an Android device: tap the printer under Printers on the app’s main screen, then tap Test print. The test page is not an order.
4. Select the printer again in every printer location that used it, if the printer now has a different name on the computer, or you deleted it and added it again in the BizPrint Android app. See Replace a printer on the same BizPrint station.
5. Do the checks at the top of this page.
6. Print the order again from the order screen in WooCommerce, if the printer changed in step 4 and the order still has not printed.
7. Reprint the job from the BizPrint dashboard, if the printer has not changed and the job still has not printed. See Reprint a print job from the BizPrint dashboard.

A reprint goes to the printer the job was first sent to. A printer with a changed name, or an Android printer that was deleted and added again, is a new printer in BizPrint, so a reprint of the old job cannot reach it. A desktop printer installed again under the same name on the same station stays the same printer in BizPrint, so a reprint still reaches it.

If you just reprinted the job and it shows failed, do not click Print again straight away. Wait a minute and do every check at the top of this page first.

The job shows done, but nothing printed

Symptom: The job shows done, but there is no printout, or the printout shows an error message instead of the order.

Cause: done means the station reported that it handed the job to the printer. Something after that point stopped it, or the station printed a different document than you expected. For example:

• The computer’s own print queue for that printer is paused or has an error.
• The job went to a different printer than the one you are looking at, such as Save to PDF, which saves a PDF file to a folder instead of printing.
• The printout shows an error such as Error: No Access - Connection Issue. Visit getbizprint.com/docs.

Fix: Check what happened before you print again:

1. Check which printer the job belongs to, from the Print Jobs page you opened it on.
2. Look for the printout at that printer, or for the PDF file in your PDF folder if it is Save to PDF.
3. Open the computer’s own print queue for that printer, if the station is a computer.
4. Clear any error or pause in that print queue.
5. Read any error message on the printout. For Error: No Access - Connection Issue, see BizPrint printout shows “Error: No Access - Connection Issue” instead of the order.
6. Do the checks at the top of this page.
7. Reprint the job only if it still has not printed.

If the job is a web page sent through the Print API, see the entry about web-page jobs from the Print API on this page before you reprint.

A web-page job from the Print API shows done, but nothing printed

Symptom: Your own app, or an AI assistant using the BizPrint MCP server, sent a web page (an HTML page URL) through the Print API to a desktop station. The job shows done, but nothing came out of the printer. PDF documents sent the same way print normally.

Cause: Print API jobs for printers on desktop stations must be PDF documents, and this job was a web page. Reprinting the same job does not help, because a reprint sends the same document again. WooCommerce orders are not affected.

Fix: Send a PDF instead of a web page:

1. Change your app, or ask your AI assistant, to send a PDF document instead of a web page. See Create a print job with the BizPrint Print API.
2. Do the checks at the top of this page.
3. Send the document again as a new print job.

The job is not in the dashboard at all

Symptom: You expected a printout, but the order or document has no job on any printer’s Print Jobs page.

Cause: The print request never reached BizPrint, or it went to a printer you did not expect. For example, automatic printing did not run for the order, your store could not connect to BizPrint, or your account reached its plan’s print limit.

Fix: Find where the request stopped:

1. Check the Print Jobs page of the other printers on your stations.
2. Look for a PRINT SERVICE PAUSED: banner at the top of the dashboard. If you see one, see “PRINT SERVICE PAUSED” and other BizPrint account banners.
3. Follow WooCommerce orders are not printing automatically with BizPrint and WooCommerce says the BizPrint print job was sent, but nothing printed, if the order came from WooCommerce.

Related pages

• Reprint a print job from the BizPrint dashboard
• View print jobs and their status in the BizPrint dashboard
• Choose what happens to BizPrint print jobs when a station is offline
• A printer does not appear in BizPrint

Still stuck? Contact BizPrint support at https://getbizprint.com/support/.