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Print more than one copy of each WooCommerce order with BizPrint

This page shows you how to print each WooCommerce order more than once, for example a second receipt to keep with the order. It is for store owners who use the BizPrint plugin for WooCommerce, and the setting works on desktop and Android stations.

How the Copies setting works

Section titled “How the Copies setting works”
  • One setting for the whole store. Copies is in the plugin’s General tab, not on each printer location. It applies to every printer location and every printer.
  • Every order print uses it. Automatic prints, prints you start from an order, and test prints from a printer location all print the number of copies you set. The default is 1.
  • Copies are part of one print job. The print job in the BizPrint dashboard shows once, and the station prints the copies one after another.
  • Desktop and Android stations. The BizPrint desktop app and the BizPrint Android app both print the number of copies you set. The desktop app’s Save to PDF printer saves one file for each job.
  • Reprints keep the original number. When you reprint a job from the BizPrint dashboard, it prints the same number of copies as the first time, even if you have changed Copies since.

Check before you send a test print

Section titled “Check before you send a test print”

To check the new number of copies, you send a test print, which prints your newest real order again, in every copy. Do these checks first, so you do not print an order twice:

  1. Look at the paper at the printer for your newest order’s printout. If it already printed, the test prints it again.
  2. Check that the printer has paper, shows no error, and is not in the middle of a real order.
  3. Check the print job status of the latest jobs in the BizPrint dashboard. See View print jobs and their status in the BizPrint dashboard.
  4. Wait for the station to finish anything it is still printing, whatever status the job shows.
  5. Go to WooCommerce > Print Manager in WordPress.
  6. Click the Support tab.
  7. Check Queue Status in Print Job Queue.
  8. Wait for any pending or processing jobs to finish. See View and retry failed print jobs in WooCommerce with the BizPrint Print Job Queue.

Do not send a test while a job for that order is pending, connecting-to-printer or processing. Never place or re-create an order to get a printout.

Set the number of copies

Section titled “Set the number of copies”
  1. Go to WooCommerce > Print Manager in WordPress.
  2. Open the General tab.
  3. Find Copies in the Automatic Order Printing section.
  4. Enter the number of copies you want for each order, for example 2.
  5. Click Save Changes.
  6. Do the checks in Check before you send a test print.
  7. Send a test print to check the result. See Send a test print from a BizPrint printer location in WooCommerce.
  8. Count the printouts at each printer that the printer location uses.

The new number applies to orders that print after you save. To go back to one copy:

  1. Set Copies to 1.
  2. Click Save Changes.

Avoid printing more copies than you want

Section titled “Avoid printing more copies than you want”

Copies multiplies with other settings that also print an order more than once. Check these before you raise it:

  • The same printer in several printer locations. Each printer location that prints an order sends its own print job. If two locations use the same printer and Copies is 2, that printer prints the order four times.
  • Several printers in one location. Each printer in the location’s Printers list prints the full number of copies.
  • Reprints and retries. Every reprint or retry prints the full number of copies again. Before you reprint, do every check in Check before you send a test print. See Reprint a print job from the BizPrint dashboard.

If you only want an extra copy at one printer, keep Copies at 1 and add a second printer location for that printer instead. That second location can also use a different template, for example a kitchen ticket. See Create a printer location in the BizPrint plugin for WooCommerce.

If you get more printouts than you expect and cannot tell why, see Orders print twice or more with BizPrint.

Section titled “Related pages”

Need help? Contact BizPrint support at https://getbizprint.com/support/.