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Quit the BizPrint desktop app and why it keeps running after you close the window

This page explains why the BizPrint desktop app keeps running after you close its window, and how to quit it completely. It is for merchants and staff using the BizPrint desktop app on Windows, Mac or Linux.

Closing the window does not quit the app

Section titled “Closing the window does not quit the app”

The app is built to keep printing in the background. When you close its window, it keeps running in the system tray (the menu bar on a Mac), and the computer keeps receiving print jobs for its station. You can open the window again from the tray icon.

This is on purpose, so that orders keep printing without anyone leaving the window open.

Quit the app

Section titled “Quit the app”

Quit the app only when you want this computer to stop printing, for example before you restart it for maintenance or after adding a printer.

  1. Find the BizPrint icon in the system tray (the menu bar on a Mac). It may be hidden behind an arrow on Windows.
  2. Open the icon’s menu.
  3. Click Exit. The app closes completely.

What happens while the app is not running

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Start the app again

Section titled “Start the app again”

When a station reconnects, BizPrint can send it print jobs that are still pending, and they print automatically. This happens when Archive offline print jobs is off. Before you restart or reconnect, check the printer for printouts, check job statuses in the BizPrint dashboard, and do not reprint anything that is still pending. See Choose what happens to BizPrint print jobs when a station is offline.

  1. Open the BizPrint desktop app from your Start menu, Applications folder or app list.
  2. Look in the system tray (the menu bar on a Mac) for its icon. After it has been connected, the app starts without opening a window.

To see the window:

  1. Open the BizPrint icon’s menu in the system tray (the menu bar on a Mac).
  2. Click Open Settings.

If you want the app to start by itself when the computer starts, see Start the BizPrint desktop app automatically when your computer starts.

Check before you print again

Section titled “Check before you print again”

When the station reconnects, it may receive jobs that were waiting. Before you reprint anything:

  1. Look at the printer for paper and for printouts that already came out.
  2. Check the job’s status on the Print Jobs page in the dashboard.
  3. Let the station finish printing, whatever status the job shows.
  4. Go to WooCommerce > Print Manager in WordPress, if the order came from WooCommerce.
  5. Click the Support tab.
  6. Check Queue Status in Print Job Queue.
  7. Wait for any pending or processing jobs to finish.

Never place an order again or repeat a payment to get a print.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.