Print a WooCommerce order manually with BizPrint

This page shows you how to print a single WooCommerce order by hand, for example a receipt for a customer at the counter or a ticket you want again. It is for store owners and staff who use the BizPrint plugin for WooCommerce with a desktop or Android station.

Before you start

• Create at least one printer location. The Print buttons only appear when your store has one. See Create a printer location in the BizPrint plugin for WooCommerce.
• You need a WordPress account that is allowed to edit orders.
• If the location prints to a BizPrint Android app station, check its Output Format and the printer’s paper settings in the app. See Set up a WooCommerce printer location for an Android station with BizPrint.

Check before you print

Printing by hand always makes a new printout, even if the order already printed. Do these checks first so you do not print the same order twice:

1. Look at the paper at the printer for this order’s printout.
2. Check that the printer has paper and shows no error.
3. Check the status of the order’s print job in the BizPrint dashboard. See print job status and View print jobs and their status in the BizPrint dashboard.
4. Wait for the station to finish anything it is still printing, whatever status the job shows.
5. Go to WooCommerce > Print Manager in WordPress.
6. Click the Support tab.
7. Check Queue Status in Print Job Queue.
8. Wait for any pending or processing jobs to finish. See View and retry failed print jobs in WooCommerce with the BizPrint Print Job Queue.

Do not print the order while its job is pending, connecting-to-printer or processing. Never place the order again or take a payment again to get a printout. Print the existing order instead.

A later automatic printout can still happen

Printing an order by hand does not count as its automatic printout. If automatic printing is turned on and the order has not printed automatically yet, for example because it still needs payment or has not reached one of the statuses you chose for automatic printing, it still prints automatically once it qualifies. Tell your staff to expect that extra printout, so nobody prepares or ships the order twice. See Turn on automatic order printing in the BizPrint plugin for WooCommerce.

Print an order from the order screen

1. Do the checks in Check before you print.
2. Go to WooCommerce > Orders in WordPress.
3. Click the order to open it.
4. Click Print in the order actions panel. The Print Order # window opens, with the order number after the title.
5. Untick the first location under Select Location(s) if you do not want it. It is ticked for you.
6. Tick each other printer location you want.
7. Click Print.

You can also click the Print button (the printer icon) in the Print column of the Orders list. It opens the same window.

What happens when you click Print

• The order is sent to every printer in each location you ticked, using that location’s template and settings. If you tick two locations that share a printer, that printer prints twice.
• It does not matter whether the location has Automatic Printing for Website Orders turned on.
• Printing by hand still follows the location’s mapping rules from Product Mapping, Shipping Mapping or Metadata Mapping (add-ons included with some plans). An order that does not match a location’s rules does not print there. See WooCommerce says the BizPrint print job was sent, but nothing printed.
• The printout shows the order as it is now, not as it was when it first printed.

Check that it printed

After you click Print, WordPress shows a notice that says the print job for the order was sent successfully. To check that it printed:

1. Look at the printer for the printout.
2. Check the job’s status in the BizPrint dashboard.

If nothing came out, see WooCommerce says the BizPrint print job was sent, but nothing printed.

If a print request could not reach BizPrint, the plugin may keep it in the Print Job Queue and try again later. This can print the order once more, so do every check in Check before you print again before you print by hand again.

Related pages

• Print several WooCommerce orders at once with BizPrint
• Reprint a print job from the BizPrint dashboard
• Choose a BizPrint template for WooCommerce printouts
• Orders print twice or more with BizPrint

Need help? Contact BizPrint support at https://getbizprint.com/support/.